1. Go to www.sparkpay.com and click "Login"
2. Click on "Forgot ?"
3. Enter the email address associated with your account and click "Submit"
4. After you answer your security question, we will send a message to your email address with a link to reset your password
Please note: if you know your password and simply want to change it, you can do so from your Spark Pay online dashboard. Log into your account, click on the "Settings" tab, and then click on the "Edit" link on the Security Question & Password box. You will be prompted to answer a security question before you can proceed to change your password.