You can use the following steps to refund a transaction.
1. Login to your Spark Pay account at https://merchant.sparkpay.com
2. Navigate to 'Sales' (this may be the page you land on after login)
3. Click on the 'Sale' to open actions.
- For completed transactions, you will see 'Refund' on left hand side.
4. Click "Refund" button
- The amount will default to the full refund, edit to a smaller amount if you need to do a partial refund
5. You receive confirmation
- After a few minutes, you will see a new 'Refund' transaction in your "Sales" listing. You may need to click 'Sales' to refresh the page to see the change.